Refund and Returns Policy

Return and Refund Policy

1. Overview At GMEX AUTOS SA DE CV, we are committed to ensuring customer satisfaction with every purchase made on our website https://shop.gmexautos.com. If you are not completely satisfied with your purchase, we are here to help.

2. Return Eligibility

Timeframe: You have 25 days from the date of receipt to return an item.
Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
Receipt: A receipt or proof of purchase is required to complete the return.
3. Non-Returnable Items Certain items are not eligible for return, including:

Custom or personalized items
Items marked as final sale
Perishable goods
Opened or used products
4. Return Process

Step 1: Contact our customer service team at gmexautos@gmail.com within the 25-day return period to initiate the return process.
Step 2: After approval, securely pack the item and include the receipt or proof of purchase.
Step 3: Ship the item to the return address provided by our customer service team. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
5. Refunds

Approval: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Processing: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 25 days.
Partial Refunds: In certain situations, only partial refunds may be granted, such as for items that are not in their original condition or are damaged.
6. Late or Missing Refunds If you haven’t received a refund yet:

Check your bank account: It may take some time before your refund is officially posted.
Contact your bank or credit card company: Processing time can vary.
Contact us: If you’ve done all of this and still have not received your refund, please reach out to us at gmexautos@gmail.com.
7. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at gmexautos@gmail.com to arrange the exchange.

8. Shipping Costs

Return Shipping: You will be responsible for paying the shipping costs for returning your item, except in cases where the return is due to a defect or error on our part.
Non-Refundable: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
9. Contact Information For any questions about our Return and Refund Policy, please contact us at:

GMEX AUTOS SA DE CV
Email: gmexautos@gmail.com
Phone: 5565119165